Privacy Policy

    Effective Date: January 1, 2024

    DOO Inc. ("DOO," "we," "us," or "our") is committed to protecting your privacy and handling personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you access or use our services, including our customer experience platform DOO CX (the "Services").

    By using our Services, you agree to the practices described in this Privacy Policy.

    If you have any questions or requests regarding this policy, you may contact us at hello@doo.ooo

    1. Information We Collect

    1.1 Personal Information

    We may collect personal information that you voluntarily provide, including:

    • Name
    • Email address
    • Phone number
    • Account and authentication details
    • Business or organizational information

    1.2 Google User Data (Google API Scopes)

    When you connect a Google account to DOO CX, we access Google user data only as explicitly authorized by you through Google OAuth scopes. This may include:

    • Basic Google Account information
    • Primary email address
    • Basic profile information (such as name and profile photo, where available)
    • Gmail data (via gmail.modify scope)
    • Email metadata (sender, recipient, subject, timestamps)
    • Email message content
    • Conversation and thread identifiers
    • Message identifiers
    • Attachments and attachment metadata, where required for customer service operations

    This access is intended solely for business customer service use cases, where organizations connect official business Gmail accounts (not personal inboxes) to manage customer communications.

    1.3 Usage and Technical Data

    We may automatically collect technical and usage data such as:

    • IP addresses
    • Device and browser information
    • Log files
    • Cookies and similar tracking technologies

    1.4 Third-Party Integrations

    If you integrate third-party tools or services (e.g., CRM or ticketing systems), we may process relevant data as permitted by those integrations and your configuration.

    2. How We Use Your Information

    We use collected information, including Google user data, strictly for the purposes described below:

    2.1 Service Operation and Functionality

    • Connecting business Gmail accounts to the DOO CX platform
    • Reading and displaying incoming customer emails within the DOO CX interface
    • Enabling authorized customer service agents to send and reply to emails
    • Maintaining conversation threading and historical context for customer support

    2.2 Platform Improvement and Reliability

    • Operating, maintaining, and improving the performance and reliability of our Services
    • Monitoring system usage and performance metrics

    2.3 Communication

    • Sending service-related notices, security alerts, and administrative communications
    • Sending marketing communications where permitted (with opt-out available)

    2.4 Security and Compliance

    • Detecting, preventing, and responding to security threats, abuse, or misuse
    • Enforcing our Terms of Service and complying with legal obligations

    We do not use Google user data for advertising, profiling, or resale.

    3. Sharing of Information

    3.1 Google User Data

    We do not sell or rent Google user data.

    We may share Google user data only with trusted service providers acting as subprocessors, solely for the purpose of operating and securing the Services, such as:

    • Cloud hosting and infrastructure providers
    • Security monitoring and incident response services

    All such providers are contractually obligated to protect the data and use it only for the specified purpose.

    3.2 Legal Requirements

    We may disclose information if required to do so by law, regulation, or valid legal process, or to protect the rights, safety, and security of DOO, our users, or others.

    4. Data Storage and Protection

    We implement industry-standard security measures to protect all user data, including Google user data.

    These measures include:

    • Encryption in transit (e.g., TLS)
    • Encryption at rest
    • Encryption while in use, where applicable
    • Access controls based on the principle of least privilege
    • Secure storage of OAuth tokens
    • Continuous monitoring and logging for security events

    Despite these measures, no system can be guaranteed to be 100% secure.

    5. Data Retention and Deletion

    We retain user data only for as long as necessary to provide the Services.

    • User data, including Google user data, is retained only while the user account is active.
    • Data is deleted upon account deletion or upon a verified user request, unless retention is required by law.

    5.1 Data Deletion Requests

    Users may request deletion of their data by contacting hello@doo.ooo.

    Users may also revoke DOO CX's access to their Google account at any time through their Google Account security settings. Upon revocation, access to Google user data is terminated.

    6. Your Data Rights

    Depending on your location, you may have the right to:

    • Access your personal data
    • Correct inaccurate or incomplete data
    • Request deletion of your data
    • Object to or restrict certain processing activities

    Requests can be submitted to hello@doo.ooo.

    7. Cookies and Tracking Technologies

    We use cookies and similar technologies to support essential functionality and improve user experience. You may manage cookie preferences through your browser settings.

    8. International Data Transfers

    If you access the Services from outside the United States, your data may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

    9. Children's Privacy

    Our Services are not intended for children under the age of 13, and we do not knowingly collect personal data from children.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Material changes will be posted on our platform with an updated effective date.

    11. Governing Law

    This Privacy Policy is governed by the laws of the State of Delaware, without regard to conflict of law principles.

    12. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us at:

    DOO Inc.

    Email: hello@doo.ooo