The rules your agent answers by.

    Upload your documents and set the policies a wrong answer would cost you: refunds, delivery, pricing, escalation and data handling.

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    doo.ooo/ctrl/knowledge Live
    Knowledge 6 sources
    FAQ.pdf42 answers
    in use
    Price list 2026.xlsx118 items
    in use
    gulfbloom.com14 pages
    in use
    Policies
    Refunds14 days, unused
    DeliverySame day before 2 pm
    EscalationComplaints → manager
    Knowledge document
    Refunds: unused items within 14 days, to the original payment method. Delivery: same day in Riyadh for orders before 2 pm…
    ✎ your edits win over fetched text

    Knowledge and policies.

    • Upload what you already have

      FAQs, policies, price lists and product sheets. The agent answers from them.

    • Policies in plain words

      Write refund, delivery, pricing and escalation rules the way you'd explain them to a new hire.

    • One knowledge document

      Everything the agent knows sits in one document you can read and edit. Your edits win over fetched text.

    Questions, answered.

    Anything else, ask our team. Book a demo

    What can I upload?

    Documents such as FAQs, policies, price lists and product sheets. The agent answers from them and from your website.

    What if two sources disagree?

    What you edit in CTRL wins over what was fetched from your website or documents.

    More in CTRL.

    About CTRL
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    Meet your agent before you meet our team.

    Type your website and DOO builds an agent from what's on it, so you can test it on real questions first.

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