Every customer channel in one inbox.
WhatsApp, Instagram, email, web chat, SMS and voice land in one queue, threaded per customer, with every past conversation attached.
Unified inbox.
One thread per customer
Messages from the same person on WhatsApp and email merge into one conversation, so nobody answers twice.
The full history on screen
Past conversations, orders and labels sit next to the thread, so whoever picks it up has the context.
AI and people in the same queue
AI agents answer first. When a person takes over, the conversation stays where it is.
Questions, answered.
Anything else, ask our team. Book a demo
Which channels does the CNCT inbox support?
WhatsApp, Instagram, email, web chat, SMS and voice. Calls arrive as transcripts, so they sit in the same thread as messages.
Can several people work the inbox at once?
Yes. Conversations are assigned to a person or a team, and everyone sees who is handling what, so replies don't clash.
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