Every conversation labelled before anyone opens it.
CNCT reads each message for intent, matches it to the customer behind it, and labels it by topic, urgency and tier the moment it lands.
AI labeling.
Intent, topic and urgency
Billing, refund, how-to or complaint, urgent or routine: labels come from what the customer actually wrote, in dialect or English.
It knows who is asking
VIP, repeat buyer or new customer. The label carries the customer's segment, not just the message.
Labels that drive the rest
Routing, automations, campaigns and reports all run on the same labels, and your team can correct one in a click.
Questions, answered.
Anything else, ask our team. Book a demo
Do we have to tag conversations by hand?
No. Labels are applied automatically when a message arrives, and your team can correct a label in one click.
What are labels used for?
Routing conversations to the right team, triggering automations, targeting campaigns and reporting on why customers contact you.
Meet your agent before you meet our team.
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