See how customers feel, as they write.
Pulse reads every message for emotion in Arabic and English, so upset customers surface before they leave.
Pulse sentiment.
A score on every message
Anger, frustration or delight, scored the moment a message lands, in dialect as well as English.
At-risk customers first
Angry conversations move up the queue or go straight to a senior team, before the customer gives up.
Mood over time
Follow sentiment by day, channel, team and topic to see what is getting better and what is not.
Questions, answered.
Anything else, ask our team. Book a demo
Does Pulse understand Arabic dialects?
Yes. It reads Gulf dialects and messages that mix Arabic and English, not only Modern Standard Arabic.
What happens when a customer is upset?
You decide: raise the priority, route to a senior person, alert a team channel, or all three, using Flows.
Meet your agent before you meet our team.
Type your website and DOO builds an agent from what's on it, so you can test it on real questions first.
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Prefer to talk first? Book a demo